Company Background:
For over a century, friends and family, celebrities and athletes, world travelers and locals alike, have flocked to Pebble Beach Resorts. This stunning slice of California’s Monterey Peninsula is a wondrous place that we are proud to share. Pebble Beach Company, located in Pebble Beach, California, owns and operates the world-famous Pebble Beach Resorts, including The Lodge at Pebble Beach, The Inn at Spanish Bay and Casa Palmero at Pebble Beach. The company also operates five renowned golf courses: Pebble Beach Golf Links, Spyglass Hill Golf Course, The Links at Spanish Bay, Del Monte Golf Course and The Hay.
Its other famed properties include scenic 17-Mile Drive, The Spa at Pebble Beach, Pebble Beach Golf Academy & Practice Facility and Pebble Beach Equestrian Center. It annually hosts premier events such as the Pebble Beach Concours d’Elegance, AT&T Pebble Beach Pro-Am, TaylorMade Pebble Beach Invitational, Pebble Beach Food & Wine and PURE Insurance Championship Impacting First Tee.
Job Summary:
The Team Flex Busser supports the restaurant, Bartenders, and Servers. Coordinate guests' dining experience, ensuring that the guest receives immediate, professional attention. Provide prompt, courteous service of all beverages and food for guests, interacting with all co-workers and guests in a professional and friendly manner and working as a team to ensure guest satisfaction.
Essential Duties & Responsibilities:
- Clearing, wiping, and cleaning, resetting tables on both patio and main dining room tables and communal and bar tables.
- Anticipate all guests need and ensure they have proper silverware, clean share plates and condiments.
- Diligent of Forbes steps of service standards; serving from the left, clearing from the right at all times.
- Assist servers delivering drinks to tables and using the guest’s name.
- Ensure general housekeeping, including cleaning of fixtures, appliances, counters, dusting, and sweeping.
- Maintain tables and station cleanliness, tidiness, and order. Clean up all spills immediately.
- Re-stocking ice for server stations and bar ice wells as well as ice carts.
- Help restock bar glassware, empty bar recycling and bar trash bins.
- Assist in filling and restocking server side stations and patio with water bottles.
- Keep main dining room and patio floor clean; sweeping and mopping debris throughout shift.
- Brew coffee and iced tea as needed and ready to serve guests.
- Ensure side stations have adequate number of roll ups, side plates, sanitizer buckets and water glasses.
- Use tray at all times to buss dishes and glasses.
- Complete all assigned tasks as directed by Manager or Supervisor.
- Check and maintain the stock of lined plates on the pizza oven and hot line.
- When clearing carry trays of dirty dishes to dishwasher and unload/rack properly as well as change out racks as needed.
- Assist in taking down linen bags, recycle and trash to the loading dock.
Secondary Job Functions
- Assist in running (transport) food items from kitchen, oven and pantry areas to guests.
- Assist Host in seating guests, greeting arriving guests and thanking those that are leaving.
- Set-up and break down Communal or Stanton events, to include moving tables, chairs, replacing propane tanks and other furniture as necessary
- Assist Servers with roll ups and side work as directed by Manager or Supervisor.
- Answer the telephone, take reservations, and give directions to restaurant.
- Retrieve supplies from purchases and break down supplies in The Bench storeroom.
- Greet tables upon being seated, offer to light fire pits and offer beverages.
- Knowledgeable of all menu items to take orders from guests as needed.
- Retrieve wine from the wine room as directed by Manager or Supervisor.
- Monitor alcohol consumption and behavior of guests alerting a manager of any intoxicated or questionable guests.
- Strive to increase the guest check through suggestive sales techniques and menu knowledge.
- Knowledge to prepare guest check using point of sale system, collect and process payment correctly.
- Resolve guest problems whenever possible and directly communicate with manager.
- Comply with all Pebble Beach Company safety, health and general policies and procedures.
Absolutely Required Skills:
- Excellent communication skills.
- A desire to develop, train and maintain best practices with Host team.
- Possesses speed, accuracy and attention to detail.
- Courtesy and anticipation of guests needs are essential.
- Ability to oversee the efficient seating and scheduling daily.
- Ability to stand for long periods of time.
- Must be able to work as a team with entire floor staff and kitchen staff ensuring timely, efficient service.
- Ability to work in high pressure environment, handling multiple tasks simultaneously.
Desired Skills:
- Working knowledge of point of sale system.
- Teamwork mentality and ability to adapt to changing situations and environments.
Physical Requirements:
Ability to stand for long periods of time and move frequently from area to area. Ability to bend, stoop, crouch, and reach with hands and arms. Firm grasping and repetitive hand-use required.
Why work for Pebble Beach Company:
- Competitive Pay: $16.25/hour plus gratuity.
- Benefits. Benefits are provided by the Unite Here Union* and include health and retirement.
- We encourage YOU to be our guest. You will receive discounts at all Pebble Beach restaurants, retail shops, and our Forbes Five Star Spa. In addition, Hotel discounts are also available during select seasons.
- Play our world-famous golf courses! Enjoy our Employee Golf Privileges including Employee Tee Times, Tournaments, and Company Club.
- Grow your career with Pebble Beach. We provide opportunities for ongoing learning and development, as well as promotions and transfers to advance your career.
- Lunch is on us. Enjoy a complimentary meal during your shift in our Employee Dining Room.
* Union employees are required to pay applicable Union dues.
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.