Company Background:

For over a century, friends and family, celebrities and athletes, world travelers and locals alike, have flocked to Pebble Beach Resorts. This stunning slice of California’s Monterey Peninsula is a wondrous place that we are proud to share. Pebble Beach Company, located in Pebble Beach, California, owns and operates the world-famous Pebble Beach Resorts, including The Lodge at Pebble Beach, The Inn at Spanish Bay and Casa Palmero at Pebble Beach. The company also operates five renowned golf courses: Pebble Beach Golf Links, Spyglass Hill Golf Course, The Links at Spanish Bay, Del Monte Golf Course and The Hay.

Its other famed properties include scenic 17-Mile Drive, The Spa at Pebble Beach, Pebble Beach Golf Academy & Practice Facility and Pebble Beach Equestrian Center. It annually hosts premier events such as the Pebble Beach Concours d’Elegance, AT&T Pebble Beach Pro-Am, TaylorMade Pebble Beach Invitational, Pebble Beach Food & Wine and PURE Insurance Championship Impacting First Tee.

Job Summary:

The Host Supervisor consistently provides prompt, courteous service by greeting all guests and oversees dining room activities. Interact with guests in a professional and friendly manner, working as a team to ensure guest satisfaction.

Essential Duties & Responsibilities:

• Lead the Host team at The Bench to ensure they are following PBC Standards and Values.
• Ensure coverage of the entrance and host stand, greeting arriving guests and thanking those that are leaving.
• Assist with special requests such as cake orders and special billing requests by guests.
• Give coaching and feedback (both constructive and positive) to the Host team.
• Establish and conduct Host world class service training quarterly in an effort to keep improving.
• Ensure world class service and alternative options to all diners, coach the team on world class service.
• Be actively involved with management in the hiring process of new Bench Hosts.
• Train Host team on SMS future reservations and linking to guest folio’s.
• Train Host team to be proficient in Zomato, table management system, ensure they are assigning tables daily.
• Ensure Host team is trained on a seating plan each day / meal period to provide world class service.
• Check schedule and staffing levels, generate floor plan for lunch and dinner.
• Check all menus for cleanliness and accuracy, ability to print as needed for the Host team.
• Answer the telephone, take reservations and give directions to restaurant.
• Ensure Host team is following best practice for waitlist, table assignment, tip pool and seating patterns.
• Resolve guest problems whenever possible and involve manager when necessary.
• Complete all tasks as assigned or directed by Bench Managers.
• Be knowledgeable on all Bench menus and wine list; ability to ring in to go orders.
• Review future reservations and review peak periods with management.
• Be able to receive and book reservations via Pebble Beach Company email.
• Be proficient to sell and quote guests private communal, Stanton and fire table parties.
• Maintain waiting list, select table and escort guests to the table.
• Take the guests' food and drink orders when business necessitates.
• Monitor alcohol consumption and behavior of guests alerting a manager of any intoxicated guests.
• Observe guests' progress and respond in a timely way to their needs.
• Clean up spills immediately and general up keeping of the host and arrival area.
• Set-up and break down special events, to include moving tables, chairs and other furniture as necessary.
• Remove used dishes and maintain tables during meal by replacing utensils as necessary and refolding napkins.
• Follow Pebble Beach Company cash handling policies and procedures.
• Comply with all Pebble Beach Company safety, health and general policies and procedures.

Absolutely Required Skills:

• Excellent communication skills.
• A desire to develop, train and maintain best practices with Host team.
• Possesses speed, accuracy and attention to detail.
• Courtesy and anticipation of guests needs are essential.
• Ability to oversee the efficient seating and scheduling daily.
• Ability to stand for long periods of time.
• Must be able to work as a team with entire floor staff and kitchen staff ensuring timely, efficient service.
• Ability to work in high pressure environment, handling multiple tasks simultaneously.

Desired Skills:

• Working knowledge of point of sale system helpful.

Why work for Pebble Beach Company:

• Competitive Pay: $25.24/hour plus gratuity.
• Benefits. Benefits are provided by the Unite Here Union* and include health and retirement.
• We encourage YOU to be our guest. You will receive discounts at all Pebble Beach restaurants, retail shops, and our Forbes Five Star Spa. In addition, Hotel discounts are also available during select seasons.
• Play our world-famous golf courses! Enjoy our Employee Golf Privileges including Employee Tee Times, Tournaments, and Company Club.
• Grow your career with Pebble Beach. We provide opportunities for ongoing learning and development, as well as promotions and transfers to advance your career.
• Lunch is on us. Enjoy a complimentary meal during your shift in our Employee Dining Room.

* Union employees are required to pay applicable Union dues.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.