Company Background:

For over a century, friends and family, celebrities and athletes, world travelers and locals alike, have flocked to Pebble Beach Resorts. This stunning slice of California’s Monterey Peninsula is a wondrous place that we are proud to share. Pebble Beach Company, located in Pebble Beach, California, owns and operates the world-famous Pebble Beach Resorts, including The Lodge at Pebble Beach, The Inn at Spanish Bay and Casa Palmero at Pebble Beach. The company also operates five renowned golf courses: Pebble Beach Golf Links, Spyglass Hill Golf Course, The Links at Spanish Bay, Del Monte Golf Course and The Hay.

Its other famed properties include scenic 17-Mile Drive, The Spa at Pebble Beach, Pebble Beach Golf Academy & Practice Facility and Pebble Beach Equestrian Center. It annually hosts premier events such as the Pebble Beach Concours d’Elegance, AT&T Pebble Beach Pro-Am, TaylorMade Pebble Beach Invitational, Pebble Beach Food & Wine and PURE Insurance Championship Impacting First Tee.

Job Summary:

The Day Guest Resort Agent is primarily responsible for assisting leisure visitors and resort guests with dining and golf accommodations. This individual must provide excellent guest service and maintain a high level of attention to detail on each reservation. As you will be our guest’s first impression, you must be committed to exceeding the expectations of our guests by planning a once in a lifetime experience, every time.

Essential Duties & Responsibilities:

• Maintain detailed knowledge of all Pebble Beach Resort’s golf and dining options.
• Provide alternatives when the requested activity is fully committed.
• Use critical thinking and creativity to solve problems
• Provide strong guest service skills to every guest, every time.
• Work within a small team to accomplish daily goals.
• Other duties assigned by Supervisor and Manager.
• Comply with Pebble Beach Company safety and health policies and procedures.

Required Skills:

• Excellent verbal and written communication skills.
• Good organizational and time management skills.
• Accurate work with attention to detail.
• Positive attitude.
• Ability to work in a luxury-oriented, high-volume call center.
• Proficient in Microsoft Office.
• High school diploma or equivalent experience.

Desired Skills:

• Some college preferred.
• Knowledge of Springer Miller Systems reservation software preferred.
• 1-2 years of hotel/resort experience, preferably in reservations/sales.
• Prior Customer Service or Hospitality experience.

Why work for Pebble Beach Company:

• Competitive Pay: $18.00/hour.
• Enjoy world-class health and wellness benefits. For Full Time employees, comprehensive medical, dental, vision, and life insurance is available. In addition, our Health & Wellness Center provides employees with unlimited access to a physician and medical team to tend to you and your family’s health needs free of cost.
• Prepare for your future. You will be eligible to participate in our 401(K) retirement program. Pebble Beach Company will match $.75 for every $1 you contribute to your 401(k), up to 6% of eligible compensation. In addition, the company will contribute an amount to your 401K each quarter based on your hours worked, along with a discretionary contribution at the end of each fiscal year.
• We encourage YOU to be our guest. You will receive discounts at all Pebble Beach restaurants, retail shops, and our Forbes Five Star Spa. In addition, Hotel discounts are also available during select seasons.
• Play our world-famous golf courses! Enjoy our Employee Golf Privileges including Employee Tee Times, Tournaments, and Company Club.
• Grow your career with Pebble Beach. We provide opportunities for ongoing learning and development, as well as promotions and transfers to advance your career.
• Lunch is on us. Enjoy a complimentary meal during your shift in our Employee Dining Room.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.