Company Background:

For over a century, friends and family, celebrities and athletes, world travelers and locals alike, have flocked to Pebble Beach Resorts. This stunning slice of California’s Monterey Peninsula is a wondrous place that we are proud to share. Pebble Beach Company, located in Pebble Beach, California, owns and operates the world-famous Pebble Beach Resorts, including The Lodge at Pebble Beach, The Inn at Spanish Bay and Casa Palmero at Pebble Beach. The company also operates five renowned golf courses: Pebble Beach Golf Links, Spyglass Hill Golf Course, The Links at Spanish Bay, Del Monte Golf Course and The Hay.

Its other famed properties include scenic 17-Mile Drive, The Spa at Pebble Beach, Pebble Beach Golf Academy & Practice Facility and Pebble Beach Equestrian Center. It annually hosts premier events such as the Pebble Beach Concours d’Elegance, AT&T Pebble Beach Pro-Am, TaylorMade Pebble Beach Invitational, Pebble Beach Food & Wine and PURE Insurance Championship Impacting First Tee.

Job Summary:

The Spa Front Desk Clerk will greet, accommodate and facilitate guest check-in and checkout of spa facility by providing friendly, efficient and accurate service.

Essential Duties & Responsibilities:

• Greet guests with proper salutation and a smile, offering them a tour.
• Accommodate guest’s needs by booking, confirming or changing appointments.
• Ascertain correct guest information and enter it accurately into the computer program.
• Assess and act accordingly on any scheduling conflicts, guest challenges or other instances.
• Answer the phone and book appointments as necessary and/or relay messages.
• Provide current and detailed information about all hotel departments, services and hours.
• Keep an accurate cash bank, making change and handling sales transactions.
• Check guests out in a timely, accurate and concerned manner.
• Participate in staff meetings, training and team efforts.
• Log in lost and found items, following established lost and found policy.
• Maintain organization and necessary supplies at front desk.
• Comply with all Pebble Beach Company safety and health policies and procedures.

Absolutely Required Skills:

• Must be service oriented, a self-starter, accurate and able to work with attention to detail.
• Ability to operate typical office equipment necessary.
• Basic math and accounting skills, excellent telephone etiquette and interpersonal skills required.

Desired Skills:

• Knowledge of hotel reservations systems helpful.
• Minimum 1-year hotel or resort experience preferred.

Physical Requirements:

Ability to stand for long periods of time. Repetitive hand use.

Why work for Pebble Beach Company:

• Competitive Pay: $16.50/hour plus service charges.
• Enjoy world-class health and wellness benefits. For Full Time employees, comprehensive medical, dental, vision, and life insurance is available. In addition, our Health & Wellness Center provides employees with unlimited access to a physician and medical team to tend to you and your family’s health needs free of cost.
• Prepare for your future. You will be eligible to participate in our 401(K) retirement program. Pebble Beach Company will match $.75 for every $1 you contribute to your 401(k), up to 6% of eligible compensation. In addition, the company will contribute an amount to your 401K each quarter based on your hours worked, along with a discretionary contribution at the end of each fiscal year.
• We encourage YOU to be our guest. You will receive discounts at all Pebble Beach restaurants, retail shops, and our Forbes Five Star Spa. In addition, Hotel discounts are also available during select seasons.
• Play our world-famous golf courses! Enjoy our Employee Golf Privileges including Employee Tee Times, Tournaments, and Company Club.
• Grow your career with Pebble Beach. We provide opportunities for ongoing learning and development, as well as promotions and transfers to advance your career.
• Lunch is on us. Enjoy a complimentary meal during your shift in our Employee Dining Room.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.