Pavilion Concierge (Full Time & Part Time)

Department: The Lodge at Pebble Beach - Rooms
Location: Pebble Beach, CA

Company Background:

For over a century, friends and family, celebrities and athletes, world travelers and locals alike, have flocked to Pebble Beach Resorts. This stunning slice of California’s Monterey Peninsula is a wondrous place that we are proud to share. Pebble Beach Company, located in Pebble Beach, California, owns and operates the world-famous Pebble Beach Resorts, including The Lodge at Pebble Beach, The Inn at Spanish Bay and Casa Palmero at Pebble Beach. The company also operates five renowned golf courses: Pebble Beach Golf Links, Spyglass Hill Golf Course, The Links at Spanish Bay, Del Monte Golf Course and The Hay.

Its other famed properties include scenic 17-Mile Drive, The Spa at Pebble Beach, Pebble Beach Golf Academy & Practice Facility and Pebble Beach Equestrian Center. It annually hosts premier events such as the Pebble Beach Concours d’Elegance, AT&T Pebble Beach Pro-Am, TaylorMade Pebble Beach Invitational, Pebble Beach Food & Wine and PURE Insurance Championship Impacting First Tee.

Job Summary:

The Pavilion Concierge is responsible of all vehicles entering the Lodge Complex, by providing a warm greeting, providing directions and communicating new check-ins to the appropriate Guest Services staff.

Essential Duties & Responsibilities:

  • Present a warm and friendly demeanor in all interactions.
  • Must memorize and present scripted directions.
  • Must be able to function with limited supervision.
  • Ability to maintain a professional demeanor in stressful situations.
  • Must greet every vehicle that comes to the Pavilion.
  • Have the knowledge to direct every vehicle to its appropriate destination.
  • For guests checking into the Lodge/Casa Palmero, radio name and description of vehicle to Guest Services Staff before vehicle arrives at the door.
  • Must be familiar with daily activities and be able to quickly dispense the appropriate information.
  • Anticipate any problems or concerns that might arise.
  • Knows models and integrates Pebble Beach Company culture (mission, values, and standards).
  • Comply with the Pebble Beach Company safety and health policies and procedures.

Absolutely Required Skills:

  • Must be a good communicator, both orally and in written form.
  • Present a professional image in dress and communication.
  • Must be able to stand for long periods of time.
  • Ability to work independently and interface equally well with co-workers, guests and visitors.
  • Must be willing to work flexible hours, any day of the week including holidays.

Desired Skills:

  • Knowledge of the Pebble Beach Resorts and the Monterey Peninsula.

Physical Requirements

Ability to stand for long periods of time.

Why work for Pebble Beach Company:

  • Competitive Pay: $16.50/hour plus service charges.
  • Enjoy world-class health and wellness benefits. For Full Time employees, comprehensive medical, dental, vision, and life insurance is available. In addition, our Health & Wellness Center provides employees with unlimited access to a physician and medical team to tend to you and your family’s health needs free of cost.
  • Prepare for your future. You will be eligible to participate in our 401(K) retirement program. Pebble Beach Company will match $.75 for every $1 you contribute to your 401(k), up to 6% of eligible compensation. In addition, the company will contribute an amount to your 401K each quarter based on your hours worked, along with a discretionary contribution at the end of each fiscal year.
  • We encourage YOU to be our guest. You will receive discounts at all Pebble Beach restaurants, retail shops, and our Forbes Five Star Spa. In addition, Hotel discounts are also available during select seasons.
  • Play our world-famous golf courses! Enjoy our Employee Golf Privileges including Employee Tee Times, Tournaments, and Company Club.
  • Grow your career with Pebble Beach. We provide opportunities for ongoing learning and development, as well as promotions and transfers to advance your career.
  • Lunch is on us. Enjoy a complimentary meal during your shift in our Employee Dining Room.

We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

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