Resort Reservations Manager

Department: Management
Location: Pacific Grove, CA

Company Background:

For nearly a century, friends and family, celebrities and athletes, world travelers and locals alike, have all flocked to Pebble Beach Resorts. This stunning slice of California’s Monterey Peninsula is a wondrous place that we are proud to share. Pebble Beach Company, headquartered in Pebble Beach, California, owns and operates the world-famous Pebble Beach Resorts, including The Lodge at Pebble Beach, The Inn at Spanish Bay and Casa Palmero at Pebble Beach. The company also operates four renowned golf courses: Pebble Beach Golf Links, Spyglass Hill Golf Course, The Links at Spanish Bay and Del Monte Golf Course.

Its other famed properties include scenic 17-Mile Drive, The Spa at Pebble Beach, Pebble Beach Golf Academy & Practice Facility and Pebble Beach Equestrian Center. It annually hosts premier events such as the Pebble Beach Concours d’Elegance, AT&T Pebble Beach Pro-Am, TaylorMade Pebble Beach Invitational presented by DELL EMC, Pebble Beach Food & Wine and PURE Insurance Championship Impacting The First Tee.

Job Summary:

The Resort Reservations Manager will be responsible for leading a fast-paced Reservations Center Operation that is a challenging and continuously changing business. The Manager is expected to shape the future of the Reservations Center operation, being committed to delivering a great customer contact experience through a variety of customer contact channels which might be; Phone, Email, Web/Live Chat, Social and other Correspondence. You’ll lead a diverse team of full-time employees, comprised of Assistant  Managers, Supervisors, Agents, and may consist of both in-house and off site  Agents possibly across multiple locations, although currently is one single site.

The Resort Reservations Manager will ensure that customers receive a friendly, professional and consistently high quality service while navigating the reservations process, helping to resolve various queries, close sales enquiries and get it right first time in order to achieve booking goals that result in maximum resort occupancy and revenue.

Essential Duties and Responsibilities:

Absolutely Required Skills: 

Why work for us: